Notification

<aside> ✉️

We cannot load your products because your connected Google account does not have the required permissions.

Please reconnect your account via Linked Google Accounts and make sure all permissions are enabled.

After updating this, contact [email protected].

</aside>

What does this mean?

<aside> 💡

Bigshopper is connected to your Google account, but the required permissions were not granted during the connection process. As a result, we cannot access your Google Merchant Center or retrieve your product data.

To import and keep your products up to date, Bigshopper needs permission to access your Merchant Center account. If one or more permissions were declined during the Google sign-in process, the connection will be incomplete and product imports will not work.

How to fix it

1. Go to Linked Google Accounts in your dashboard.
2. Click the edit (pencil) icon next to the affected Google account.
3. Complete the Google authorization process again.
4. During the authorization process, make sure all requested permissions are accepted.

These permissions are required so Bigshopper can access your Merchant Center, retrieve your products, and keep them synchronized. Without all permissions enabled, we cannot access the necessary product data.

Once the permissions have been updated, contact [email protected] so we can verify the connection and restart the product import.

Need help?

If you're unsure which Google account should be connected or which permissions are required, ask the person who manages your Google Merchant Center. They can help ensure the correct account is connected and all permissions are granted.

</aside>