Notification

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We cannot load your products because we do not have access to your Merchant Center.

Please link a Google account that has access to your Merchant Center via Linked Google Accounts in your dashboard. Use the “Sign in with Google” button to connect the correct account.

If this is already done, contact [email protected] so we can verify the connection.

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What does this mean?

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Bigshopper currently cannot access your Google Merchant Center. This usually happens when no Google account is connected, or when the connected Google account does not have access to the Merchant Center that contains your products.

We use this connection to securely retrieve your product data directly from Google Merchant Center and keep your products up to date within Bigshopper. Without a valid connection, we cannot import or refresh your products.

How to fix it

1. Go to Linked Google Accounts in your dashboard.
2. Click Sign in with Google and connect a Google account that has access to your Merchant Center.
3. Make sure the connected account can view and manage the Merchant Center that contains your products.

Once the correct Google account has been connected, contact [email protected] so we can verify the connection and restart the product import.

Need help?

If you're unsure which Google account has access to your Merchant Center, ask the person who manages your Google Shopping or Merchant Center setup. They can confirm which account should be connected or grant access to an existing account.

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