Notification

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We reached your product feed, but it currently contains no products.

Please check if your feed is correctly filled and exporting products. Also make sure the feed URL in your dashboard is correct and up to date.

If you have a new or updated feed URL, please share it via [email protected] so we can update it on our side.

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What does this mean?

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Bigshopper was able to access your product feed, but the feed currently does not contain any products. This means the connection itself is working, but there is no product data available for us to import.

This can happen when no products are being exported, when all products have been filtered out by your feed provider, or when the feed URL points to an empty feed.

How to fix it

1. In the left-side menu, go to Settings > Feeds and verify that the configured feed URL is correct.
2. Open the feed URL in your browser and check whether products are visible in the feed.
3. Review your feed configuration and make sure products are being exported.
4. If you recently changed your feed URL, send the updated URL to [email protected] so we can update it on our side.

Once your feed contains products again, we can restart the import process.

Need help?

If you're unsure why your feed is empty, contact your website administrator, developer, or feed provider. They can check whether products are being exported correctly and whether any filters or settings are preventing products from appearing in the feed.

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